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Refund policy


RETURN POLICY

Last updated February 11, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely

satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see

below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new

and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at chateausew@gmail.com to obtain a Return Authorization After receiving place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Chateau Sew & Sew

Attn: Returns

2103 Magazine Street

New Orleans, LA 70130

United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow

at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles

to appear on your credit card statement, depending on your credit card company. We will notify you by email when

your return has been processed.

EXCEPTIONS

The following items cannot be returned:

● Every effort is made to ensure you receive high-quality, premium goods. If you should receive a product that

is defective, we will exchange the item or refund your money at the customer's request. Chateau Sew & Sew does

not accept returns on cut yardage and/or non-defective merchandise. For defective or damaged products, please contact us at the contact details below to arrange a refund orexchange.

Please Note

● A 25% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

chateausew@gmail.com

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Address | Phone | Email


1512 St. Charles Ave.
NOLA, LA 70130
(504)533-9221
chateausew@gmail.com

Hours


Monday
10?AM–5:30?PM
Tuesday Closed
Wednesday 10?AM–5:30?PM
Thursday 10 AM–5:30?PM
Friday 10 AM–5:30?PM
Saturday 10?AM–3?PM
Sunday Closed